Frequently Asked Questions
Our Drinks
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A soft drink that uses kombucha — fermented tea — as its medium. The kombucha gives it a natural zing; we dial it back so the flavour leads rather than the ferment, then add fruit, botanicals and fizz.
It sits somewhere between kombucha and soda, on purpose — the soda people reach for when they thought they didn't like kombucha.
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In two stages at our Bristol brewery. First we brew a kombucha culture from organic green tea, organic black tea and organic cane sugar, fermented with a SCOBY (a symbiotic culture of bacteria and yeast).
Then we blend it with fruit, botanicals and a little more organic cane sugar, chill it and add the fizz. The full ingredients list is on every product page and on the back of the can.
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No. Kombucha gets its tang from fermentation, and some brews lean hard into it. We keep ours dialled back, so you get a light, natural zing rather than a vinegary hit.
More in What does kombucha taste like?
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Our drinks contain less than 0.5% ABV — a trace that occurs naturally during fermentation. That's why we don't call them alcohol-free: in the UK that term is for drinks at 0.05% ABV or below.
If you need to avoid alcohol completely, they're not the drink for you.
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A small amount. The kombucha is brewed with organic green and black tea, so a little naturally occurring caffeine carries through to the finished drink.
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No. The sweetness comes from organic cane sugar, plus fruit in most flavours. No sweeteners, artificial or otherwise.
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It varies slightly by flavour. You'll find the full nutrition information on each product page and on the back of every can.
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Yes. Our drinks are certified organic by the Soil Association (GB-ORG-05).
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None of our drinks contain any of the 14 major allergens, and they're all made with vegan, vegetarian and gluten-free ingredients.
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Yes. We add a live culture (Bacillus subtilis) to every brew — you'll see it at the end of the ingredients list.
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Store it somewhere cool and out of direct sunlight, and serve it chilled. It's best within 12 months of production — the best-before date is on the base of the can.
Once opened, keep it in the fridge and drink it the same day.
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Our drinks contain a trace of alcohol (under 0.5% ABV), a small amount of caffeine from tea, and a live culture. If you're pregnant or breastfeeding, check with your midwife or GP first.
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A soft drink that uses kombucha — fermented tea — as its medium. The kombucha gives it a natural zing; we dial it back so the flavour leads rather than the ferment, then add fruit, botanicals and fizz.
It sits somewhere between kombucha and soda, on purpose — the soda people reach for when they thought they didn't like kombucha.
-
No. Kombucha gets its tang from fermentation, and some brews lean hard into it. We keep ours dialled back, so you get a light, natural zing rather than a vinegary hit.
More in What does kombucha taste like?
-
A small amount. The kombucha is brewed with organic green and black tea, so a little naturally occurring caffeine carries through to the finished drink.
-
It varies slightly by flavour. You'll find the full nutrition information on each product page and on the back of every can.
-
None of our drinks contain any of the 14 major allergens, and they're all made with vegan, vegetarian and gluten-free ingredients.
-
Store it somewhere cool and out of direct sunlight, and serve it chilled. It's best within 12 months of production — the best-before date is on the base of the can.
Once opened, keep it in the fridge and drink it the same day.
-
In two stages at our Bristol brewery. First we brew a kombucha culture from organic green tea, organic black tea and organic cane sugar, fermented with a SCOBY (a symbiotic culture of bacteria and yeast).
Then we blend it with fruit, botanicals and a little more organic cane sugar, chill it and add the fizz. The full ingredients list is on every product page and on the back of the can.
-
Our drinks contain less than 0.5% ABV — a trace that occurs naturally during fermentation. That's why we don't call them alcohol-free: in the UK that term is for drinks at 0.05% ABV or below.
If you need to avoid alcohol completely, they're not the drink for you.
-
No. The sweetness comes from organic cane sugar, plus fruit in most flavours. No sweeteners, artificial or otherwise.
-
Yes. Our drinks are certified organic by the Soil Association (GB-ORG-05).
-
Yes. We add a live culture (Bacillus subtilis) to every brew — you'll see it at the end of the ingredients list.
-
Our drinks contain a trace of alcohol (under 0.5% ABV), a small amount of caffeine from tea, and a live culture. If you're pregnant or breastfeeding, check with your midwife or GP first.
Ordering and Delivery
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Mainland UK. We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, BFPO addresses, or outside the UK.
See our Shipping Policy.
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£4.95 per order, or free on orders over £30.
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We ship with Evri, 7 days a week. Order by 21:00 and it usually arrives the next day — weekends included. Around bank holidays and busy periods it can occasionally take a day or two longer.
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Yes. You'll get an Evri tracking link by email as soon as your order's on its way, and Evri will send you a delivery window on the day.
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Yes, and it's free. Choose 'Brewery pickup' at checkout and we'll email you when your order's ready to collect.
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Sorry about that. Email hello@counterculturedrinks.com within 48 hours of delivery with your order number and a photo, and we'll replace it or refund you — whichever works better for you.
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Yes. You have 30 days from delivery to let us know, as long as the cans are unopened and in their original packaging.
Full details in our Refund Policy.
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You'll find us in independent shops, cafés and restaurants. See our stockists page.
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Email trade@counterculturedrinks.com or visit our trade page.
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Mainland UK. We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands, BFPO addresses, or outside the UK.
See our Shipping Policy.
-
We ship with Evri, 7 days a week. Order by 21:00 and it usually arrives the next day — weekends included. Around bank holidays and busy periods it can occasionally take a day or two longer.
-
Yes, and it's free. Choose 'Brewery pickup' at checkout and we'll email you when your order's ready to collect.
-
Yes. You have 30 days from delivery to let us know, as long as the cans are unopened and in their original packaging.
Full details in our Refund Policy.
-
Email trade@counterculturedrinks.com or visit our trade page.
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£4.95 per order, or free on orders over £30.
-
Yes. You'll get an Evri tracking link by email as soon as your order's on its way, and Evri will send you a delivery window on the day.
-
Sorry about that. Email hello@counterculturedrinks.com within 48 hours of delivery with your order number and a photo, and we'll replace it or refund you — whichever works better for you.
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You'll find us in independent shops, cafés and restaurants. See our stockists page.
About Us
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Yes. We've been a certified B Corporation since 2024. See our B Corp profile.
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We're structured so that when we succeed, the causes we were built around succeed alongside us. If Counter Culture is ever sold, 51% of the proceeds go to our mission partners — a commitment we wrote into our articles from day one.
And we donate from every sale today, to partners including Alcohol Change UK and Bristol-based homelessness initiative Billy Chip CIC. Read more
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We're the Official Kombucha of the Dry January® challenge, run by Alcohol Change UK — one of our mission partners.
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Email hello@counterculturedrinks.com and we'll get back to you. For trade, use trade@counterculturedrinks.com.
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Yes. We've been a certified B Corporation since 2024. See our B Corp profile.
-
We're the Official Kombucha of the Dry January® challenge, run by Alcohol Change UK — one of our mission partners.
-
We're structured so that when we succeed, the causes we were built around succeed alongside us. If Counter Culture is ever sold, 51% of the proceeds go to our mission partners — a commitment we wrote into our articles from day one.
And we donate from every sale today, to partners including Alcohol Change UK and Bristol-based homelessness initiative Billy Chip CIC. Read more
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Email hello@counterculturedrinks.com and we'll get back to you. For trade, use trade@counterculturedrinks.com.